Privacy Policy

Pro-Spec Trade Services ("Pro-Spec", "we", "us" or "our") is committed to protecting your privacy and respects your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use and disclose personal information across our Sydney and Perth operations, and how we handle the use of website content and AI-assisted tools.

1. Who we are

Pro-Spec Trade Services is an Australian trade services business providing electrical, HVAC, security and network installation work in New South Wales and Western Australia. References to "the website" mean prospecservices.com and any related subdomains.

2. Information we collect

We collect only the personal information reasonably necessary for our functions and activities, including:

• Identity and contact details (name, email, phone, postal/site address);
• Project and site information you provide when requesting a quote or service;
• Records of communications, quotes, invoices, certificates and warranty documentation;
• Technical information when you visit the website (IP address, device, browser, pages viewed, referring URL, approximate location and timestamps);
• Cookies and similar technologies used for site functionality, analytics and security.

We do not knowingly collect sensitive information (as defined in the Privacy Act) and do not direct our services to children under 16.

3. How we collect information

We collect information directly from you when you contact us, fill in a form, request a quote, engage us for work, or correspond with our team. We may also collect information from third parties such as referrers, suppliers, builders, strata managers or publicly available sources where reasonably necessary for the project.

4. How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes;
• Schedule, deliver, supervise and invoice work;
• Meet warranty, defect liability and maintenance obligations;
• Comply with electrical, building, work health & safety, tax and other legal obligations;
• Improve our services, website and customer experience;
• Send service-related communications and, where you have opted in, marketing material (you can opt out at any time).

5. Disclosure of information

We may disclose personal information to subcontractors, suppliers, manufacturers (for warranty), insurers, payment and accounting providers, IT and cloud hosting providers, and government or regulatory bodies where required by law. We do not sell or rent your personal information.

Some of our service providers (including hosting, email, analytics and AI providers) may store or process information outside Australia, including in the United States and the European Union. Where this occurs we take reasonable steps to ensure recipients handle your information consistently with the APPs.

6. Cookies & analytics

The website uses cookies and similar technologies to operate the site, remember preferences, measure traffic and improve performance. You can disable cookies through your browser, but parts of the site may not function as intended.

7. Data security & retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including access controls, secure hosting, encryption in transit and staff confidentiality. Records are retained only for as long as required for the purpose collected or to comply with legal obligations (for example, electrical certificates and tax records under Australian law).

8. Access, correction & complaints

You may request access to or correction of the personal information we hold about you by contacting us. We will respond within a reasonable time. If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. AI-generated content disclosure

Portions of the content on this website — including imagery, illustrations, diagrams, copy and design elements — have been created or assisted by generative artificial intelligence tools. All AI-assisted content is reviewed by our team before publication and is intended to be representative of the types of work we perform. AI-generated images are illustrative only and do not necessarily depict actual Pro-Spec installations, staff, sites, equipment, products, brands or completed projects unless expressly stated.

Where third-party brand names, logos or product references appear, they remain the property of their respective owners and are used only to describe the products we install or are accredited to work with. No endorsement, partnership or affiliation is implied unless expressly stated.

We do not use customer personal information to train public or third-party AI models. Any AI tools used internally to draft communications, quotes or content operate on a confidential basis and outputs are reviewed by a human before being relied upon.

10. Website disclaimer

Information on this website is provided in good faith for general informational purposes only. While we make reasonable efforts to keep content accurate and current, Pro-Spec makes no warranties or representations, express or implied, regarding the completeness, accuracy, reliability, suitability or availability of any information, images, pricing, product specifications or services described.

Nothing on this website constitutes electrical, engineering, compliance, legal, financial or professional advice. Any reliance you place on website content is strictly at your own risk. All installation work is subject to a written quotation, scope of works and applicable Australian Standards, regulations and licensing requirements at the time of engagement. Pricing, availability, product ranges and lead times are indicative and may change without notice.

To the maximum extent permitted by law, Pro-Spec excludes all liability for any loss or damage (including indirect or consequential loss) arising from use of this website or reliance on its content. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

11. Third-party links

The website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before providing any information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version, with its "Last updated" date, will always be available on this page. Continued use of the website or our services after changes are posted constitutes acceptance of the updated policy.

13. Contact us

For privacy questions, access requests, opt-outs or complaints, please contact us via our contact page or by phone on 0432 276 282.